Have you tried connecting to different servers, or setting a connection protocol manually, rather than using the Smart protocol () to check if you will see an improvement in the connection stability/speed? In terms of refunds, as our Terms and Conditions state, you are eligible to request a refund within the first 30 days of your purchase. If you've experienced any issues with the stability or speed of the connection, we would be more than happy to help address such issues if you contact us through the 'Report an Issue' option in the app menu. However, we are the most private, secure, and trustworthy VPN. Due to the fact that we are based in Switzerland (an expensive country), Proton VPN will never be the cheapest VPN. We would greatly appreciate earning a higher rating from you if we've been able to help, as the individual support of each of our users helps our fight against censorship and for freedom of information, and it helps our mission of providing privacy-first services at zero cost become a reality for our expanding global community. You can always view your invoices in Settings → Dashboard on the web app to remind yourself of the renewal date. Upon downgrading to a free plan, any premium features that were previously accessible on the premium plan will no longer be accessible on the free plan, so we recommend downgrading shortly before the subscription is due for renewal, if you don't intend to renew the subscription. You can downgrade your account to Free at any time during the subscription period by navigating to Settings → Dashboard → 'Downgrade to free'. In terms of your subscription, please note that all subscriptions within ProtonMail and ProtonVPN are automatically renewed each month, year or 2-years depending on the initial subscription renewal period that you have selected. You can also find some troubleshooting tips for connectivity issues here. Our customer support team would be happy to help with addressing any issues you may be experiencing. In terms of connection issues, these can largely depend on the configuration of the device and Internet connection on the user's side. ![]() Sorry to hear about the negative experience you've had with our service.
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